Profile picture of Stephen Overton

Professional Summary

Highly motivated professional with extensive experience working for many functional areas within a startup telecommunications company. Has a degree in Industrial Engineering as well as Six Sigma Black Belt certification. Has wide experience using the SAS Enterprise Business Intelligence platform. Managed everything within SAS from systems administration, data integration, data warehouse architect, ensuring ETL processes run smoothly, developing different methods to present and analyze business information, and supporting end users. Able to solve non-routine problems and make data driven decisions to optimize business processes. Able to organize thoughts into hierarchies and form abstract ideas. Strong technical background with understanding of relational databases, data warehousing, MIS, OLAP, dashboards and data visualization techniques. Strong analytical skills with the ability to see the big picture and assess possible stakeholders. Able to provide statistical and quantitative analysis to make data-driven decisions. Passionate about productivity, quality, strong leadership, and intelligent decisions.

Personal Acheivements

  • Mastery of Piano (14 years)
  • Treasurer of Ridgecroft Homeowners Association (October 2007 - August 2009)
  • Runner up in Senior Design Project (December 2006)
  • Black Belt in Tae Kwon Do (March 1998)

Business Intelligence Analyst

Connexion Technologies, Cary, NC

May 2008 - Present

Developed dashboard indicators, OLAP cubes, web-based reporting, and analytical tools using the SAS Business Intelligence platform. Developed ETL jobs to load statistical data marts to provide end users with self-service reporting capabilities. Defined processes from end to end to understand major drivers of quality. Identified stakeholders, boundaries, goals, and key areas for improvement using process engineering background as well as Six Sigma methodology. Interacted with key business leaders to fulfill business and functional requirements using multiple key information systems.

  • Gained extensive experience using the SAS Enterprise BI platform from end to end (systems administration, data modeling, application development, analyst, end user support)
  • Organized on-site SAS training for end users to gain knowledge of the BI platform as well as learn how to use SAS Web Report Studio
  • Worked directly with CEO and CFO to facilitate the acquisition of over $100 million in funding from different sources through different reports and analysis
  • Taught classes (in class and through an online WebEx tool) on the use of MS Excel and Pivot Tables as an analysis tool

Process Engineering Manager

Connexion Technologies, Cary, NC

December 2006 - May 2008

Incorporated lean six sigma principles to improve overall customer responsiveness and reliability. Started as a Process Engineer then promoted to a management position as the company grew and data models became more complex. Prepared Operational, Executive, and CEO level reports through the use cross functional interns. Facilitated weekly root cause analysis discussions through accountable parties and drove corrective actions to improve. Interfaced with the Network Operations Center, Call Center, and Field Operations to ensure initiative success by establishing appropriate accountability. Established key performance indicators, measured and analyzed through weekly reporting, then drove actions to improve through key stakeholders.

  • Improved overall customer impacting responsiveness from 36% of customer impacting service orders resolved on-time in January 2007 to 77% resolved on-time in May 2008
  • Improved overall service reliability from 14.7 troubles per 100 customers to ~8 troubles per 100 customers
  • Managed weekly operations conference call to present key performance metrics to entire Operational branch (Field Operations, NOC, Call Center)

Education & Training

North Carolina State University

North Carolina Board of Examiners

  • North Carolina EIT Licensure: Certificate # A-22566 (December 2006)

Aveta Business Solutions

SAS Training

  • Overview of Business Intelligence and Data Integration (November 18, 2008)
  • SAS 9 Data Integration Fast Track (February 6, 2009)
  • Querying and Reporting with Enterprise Guide (February 19, 2009)
  • SAS Programming 1: Essentials (March 13, 2009)
  • SAS BI Dashboard: Developing and Using Dashboards (June 12, 2009)
  • Using SAS Web Report Studio for Thin-Client Reporting (August 27, 2009)
  • Working with Slowly Changing Dimensions (September 16, 2009)

SAS Workshops

  • Business Intelligence (August 18, 2009)
  • Business Visualization (August 19, 2009)
  • Data Integration (August 19, 2009)
  • Data Mining (August 20, 2009)

Other Training